We answer your publishing questions
What is Ô¼ÅÚÊÓƵ?
Ô¼ÅÚÊÓƵ is a world-leading provider of software and content publishing platforms for scholarly and academic publishers, societies and associations, trade publishers, presses, libraries, and other content providers. Combining our unmatched publishing knowledge, global operations, and customer support with our extensive publishing technology and service products, we offer the industry’s only full spectrum of solutions to help publishers. Learn more about Ô¼ÅÚÊÓƵ.
Where is Ô¼ÅÚÊÓƵ based?
Ô¼ÅÚÊÓƵ has offices in the United Kingdom, North America, and China, and many of our team members operate remotely around the world.
What makes Ô¼ÅÚÊÓƵ different?
A trusted brand in the publishing industry for more than two decades, Ô¼ÅÚÊÓƵ is the only provider of end-to-end solutions that streamline and simplify content creation, management, promotion, and delivery. Our deep understanding of the business and global reach allows us to serve hundreds of clients, from small publishers to international companies. Learn more about what distinguishes Ô¼ÅÚÊÓƵ from competitors.
Are Ô¼ÅÚÊÓƵ’s products and services only for large publishers?
We work with publishers of all sizes for content hosting, content distribution, and more, from major trade publishers with thousands of titles to small presses and associations that publish just a few journals or books.
Are your offerings only for book and journal publishers?
No. Our powerful products and services are appropriate for a wide range of businesses that publish content. Ô¼ÅÚÊÓƵ’s clients include music publishers, retail businesses, and newspaper and magazine companies.
How do I apply for a job at Ô¼ÅÚÊÓƵ?
Go to our Careers page to see our current openings and needs as well as for instructions on how to apply.
What solution can help me do things like make sure royalty payments are correct, prevent rights violations, and increase sales of subsidiary rights?
Ô¼ÅÚÊÓƵ offers a couple of solutions to help publishers manage royalties, prevent rights violations, and take full advantage of subrights and other intellectual property: Ô¼ÅÚÊÓƵ Contracts Rights and Royalties helps publishers monetize rights and copyright compliance. Ô¼ÅÚÊÓƵ conChord is designed specifically for music publishers and the complexities of industry-specific contracts, copyrights, and royalties.
Is there a way I can publish a single scholarly work?
Yes. Ô¼ÅÚÊÓƵ Connect is an aggregated content discovery platform that makes your work discoverable and available online to a built-in customer base. Ô¼ÅÚÊÓƵ Open is a content hosting and distribution platform for Open Access content with over a million and a half individual users.
I need to organize, publish, and sell my content online to customers. What solutions do you offer?
Ô¼ÅÚÊÓƵ offers several online publishing platforms:
• Ô¼ÅÚÊÓƵ Connect is an established aggregated content distribution platform that makes your work discoverable and available online to a built-in scholarly customer base. Ô¼ÅÚÊÓƵ Connect Unity provides you with all of the features of Ô¼ÅÚÊÓƵ Connect in a branded version offered through your website.
• Ô¼ÅÚÊÓƵ Edify provides you with a sophisticated, scalable online presence that supports increased reach and growth.
• Ô¼ÅÚÊÓƵ Open delivers tens of thousands of Open Access books, monographs, and articles to researchers worldwide.
Which solution will help me with integrated content management, content discovery, and content delivery?
Ô¼ÅÚÊÓƵ Connect’s key features enable you to track, manage, and publish multiple types of content and purchase models, as well as to enhance content discovery online on an aggregated platform. Ô¼ÅÚÊÓƵ Edify offers similar functions but on a dedicated platform to provide you with a unique online presence.
Which publishing solution for content discovery and delivery can provide me with a branded web presence?
Both Ô¼ÅÚÊÓƵ Edify and Ô¼ÅÚÊÓƵ Connect Unity offer branded options for content delivery.
How can I streamline the ordering and payment process for purchases on Ô¼ÅÚÊÓƵ Connect?
Ô¼ÅÚÊÓƵ Depository enables your library or association to set up an account for simplified purchasing.
Do you have a solution to manage the content creation process?
Ô¼ÅÚÊÓƵ Content Lifecycle Manager (CLM) helps publishers manage intellectual property and workflows from pre-acquisition to post-production, including approval tracking and content milestone schedules.
What solution can help me manage contracts, rights, and royalties?
Ô¼ÅÚÊÓƵ Folio consolidates and simplifies the complexities of ownership, administration, and reporting related to contracts, income, permissions, and payments. Ô¼ÅÚÊÓƵ conChord is a contracts, rights, and royalty solution designed especially for music publishers.
Do you have a solution that can help me optimize the rights I own?
Ô¼ÅÚÊÓƵ Folio manages your contracts to give you a clear picture of your rights, helping you identify additional sales, licensing, and other revenue-generating opportunities to help you maximize their value. Ô¼ÅÚÊÓƵ conChord has the same functionality but is designed specifically for music publishers.
Which solutions can help me reach a larger audience and increase sales?
Our aggregated content hosting and distribution platform Ô¼ÅÚÊÓƵ Connect provides you with a built-in customer base of over 25,000 registered institutions and millions of individuals. Ô¼ÅÚÊÓƵ ad Depot and Ô¼ÅÚÊÓƵ Market Place provide integrated advertising solutions. Ô¼ÅÚÊÓƵ PCG sales representation services can expand your territory, while Ô¼ÅÚÊÓƵ PCG marketing support and Ô¼ÅÚÊÓƵ PCG research services broaden your reach with actionable business intelligence strategic, targeted campaigns.
Which solution can help me manage and automate with the order management process?
Ô¼ÅÚÊÓƵ Order to Cash streamlines and consolidates the order management process along the entire sales cycle.
What solution do you offer for fulfilment of physical products?
Ô¼ÅÚÊÓƵ Vista provides fulfilment for publishers of all sizes. Ô¼ÅÚÊÓƵ Order to Cash provides features like warehouse documentation, picking, packing, and dispatch as well as carrier and shipping management.
I need access provision for trusted external parties (such as contributors and sales reps) that need to be able to see our private data.
Ô¼ÅÚÊÓƵ Aperture is a secure, web-based solution that allows third parties to securely access files and data that you approve.
I need a quick and seamless migration that doesn’t impact customer access or service. Do you have a solution that can do this?
During implementation and migration of your chosen Ô¼ÅÚÊÓƵ product(s), your dedicated Ô¼ÅÚÊÓƵ representative will work closely with you to ensure that the process is completed quickly and smoothly so that the impact on your customers is minimal.
How can I purchase Ô¼ÅÚÊÓƵ products and services?
Contact us and we will be in touch with you shortly with more information.
I don’t know exactly what I need. Can you help?
Yes! Contact Ô¼ÅÚÊÓƵ and we can help you identify which of our products and services would be most appropriate for your business.
Do you offer support for your products?
Yes. When you engage with us to use an online digital publishing platform or any of our other products and services, we provide dedicated support professionals to help you during implementation, with training, and with ongoing assistance.
Are your products customizable?
Yes. Ô¼ÅÚÊÓƵ’s content management software products are highly configurable to different business types and preferences. Our staff can help you implement and personalize our products and services to your specific needs.
What services do Ô¼ÅÚÊÓƵ Global Services provide?
Ô¼ÅÚÊÓƵ’s Global Services provide a wide variety of services related to technology and business operations. They include:
• Ô¼ÅÚÊÓƵ Managed Services
• Ô¼ÅÚÊÓƵ Content Services
• Ô¼ÅÚÊÓƵ Hosting Services
• Ô¼ÅÚÊÓƵ Support Services
• Ô¼ÅÚÊÓƵ Implementation Services
• Ô¼ÅÚÊÓƵ Collection Services
• Ô¼ÅÚÊÓƵ Content Migration Services
• Vista as a Service
What are the benefits of Applications Management Services?
While software applications support greater efficiency and growth, they require personnel with the expertise to maintain and support them, as well as engage in strategic planning and reporting to ensure they continue to meet business needs. Ô¼ÅÚÊÓƵ Applications Management Services (AMS) takes the burden of software planning, reporting, administration, support, maintenance, and training off your plate, leaving you with more resources to focus on your core business.
Who is Applications Management Services for?
 AMS is for publishers of all types and sizes without the in-house resources or capacity to handle the complex and time-consuming tasks required to ensure that software applications run smoothly and help achieve business goals.
Does Ô¼ÅÚÊÓƵ provide any business intelligence or strategic consulting services?
Yes. Through Ô¼ÅÚÊÓƵ PCG services we offer market research, surveys, strategy development, market analysis, and more.
Can Ô¼ÅÚÊÓƵ help me with marketing support?
Ô¼ÅÚÊÓƵ PCG supports your marketing efforts with campaign creation, free trials, and more.
Do you offer media and advertising management services?
Ô¼ÅÚÊÓƵ ad Depot is a multimedia advertising platform to manage print and digital ads as well as events and promotions. Ô¼ÅÚÊÓƵ Market Place enables suppliers to book advertising on a retailer’s website. Ô¼ÅÚÊÓƵ Audience optimizes advertising placement through audience profiling.
Do you offer sales services?
Yes. Ô¼ÅÚÊÓƵ PCG provides global sales representation and management.
What post-sales support services does Ô¼ÅÚÊÓƵ provide?
We offer a variety of support services to clients after purchase, as well as to new customers:
• Ô¼ÅÚÊÓƵ Managed Services
• Ô¼ÅÚÊÓƵ Content Services
• Ô¼ÅÚÊÓƵ Hosting Services
• Ô¼ÅÚÊÓƵ Support Services
• Ô¼ÅÚÊÓƵ Implementation Services
• Ô¼ÅÚÊÓƵ Collection Services
• Ô¼ÅÚÊÓƵ Content Migration Services
• Vista as a Service
Do I need to purchase Ô¼ÅÚÊÓƵ products to make use of Ô¼ÅÚÊÓƵ Services?
You don’t have to have previously purchased our products to take advantage of Ô¼ÅÚÊÓƵ Services.
How long does it take to implement Ô¼ÅÚÊÓƵ software?
Timelines are dependent on a number of variables, including the product being deployed, the size of the company, the complexity of use cases and business process requirements, the number and complexity of third-party integrations, and the scope of data transfer from legacy systems. As a result, implementation can take anywhere from two months to two years.
How does Ô¼ÅÚÊÓƵ manage software upgrades?
We are always upgrading and updating our products for improved performance, added features, and additional security. Your dedicated support professional with work with you to keep you informed of upgrades and manage their implementation if they cannot be completed automatically.
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